How to Cancel DFA Online Passport Appointment (2025 Step-by-Step Guide)

How to fix Passport Online Appointment 2025 | Issues and Cancellation

No appointment code received from DFA | How to cancel passport appointment without code | DFA appointments already exist | DFA appointment confirmation | DFA confirmation email not received | DFA appointment not paid within 24 hours 

The above are some queries that appear whenever searching for problems and issues related to DFA passport appointments. Actually, all of these problems are interrelated to each other. This article is written to guide you and to provide suggested solutions to hopefully fix your problem. The DFA, Philippines passport processes have shifted from basic onsite operations to fully online, from registration to payments. This is operating all over the country via DFA satellite offices to avoid red tape and to expedite the process. Despite all these measures, there are people encountering errors and issues during the registration process.

How do these issues become interrelated?
Once registered in the DFA appointment system and proceed to payment they will send you a confirmation code via email, the problem occurs when the confirmation code did not arrive, without it, you will not be able to proceed with your appointment schedule; more problematic because the confirmation code expires within three days depending on the payment method, which means, you will not be able to register again until the code expires because the system detects your name and your pending payment; a burden to those who wait for so long just to get an available slot. Once try to reregister, a pop-up message appears [Appointment already exists. Please cancel your previous appointment to book a new appointment schedule.] 

This problem makes people angry because they don't know what to do, and where to seek help; call center support is not working, and they don't even have chat support to assess and solve the problem. It is indeed a frustrating problem, which is why I wrote this article to guide you on how to fix these issues.

The appointment code looks like this

Solutions:
There are three suggested solutions to this problem; the other two are basic methods that you can do. 

1. Find the confirmation code (PRN) or payment reference number in your email inbox. It may be in a JUNK/SPAM or it may be delayed; a few minutes to an hour of waiting is ideal.

2. The appointment will be automatically deactivated by the system once unpaid and reach the expiration date, which usually takes 2-3 days. When the confirmation code expires, you will be able to re-register again to the system.

You are encountering the problem because the appointment was unsuccessful and had no DFA appointment confirmation code, which is the first requirement for cancellation of the existing appointment. If those two suggested solutions didn't work, it's your turn to try the third method.

3. Reregistered again provides the same information except to make an intentional change to the spelling of your name, for example, from RICHARD to RICHARDD. Also, change the previous email address to a new one; Gmail is recommended. You need to change the spelling of the name and the email because the system detects if there is anything identical, which is why a pop-up message "already exists" appears. If changed, the system could not detect the same as your previous appointment because the name and the email address are different.

If successful, you will receive an email from a DFA passport appointment; "To confirm your appointment, please pay the amount of ₱950.00 to your selected accredited payment center using the reference number below within hours upon receipt of this email. Failure to do so will automatically cancel the provisional booking to give way to other passport clients." 

If solution three (3) works, you will be able to proceed to payment and to your biometrics at the DFA satellite offices of your choice on your chosen schedule. Remember to highlight or cross out the intended misspelling [RICHARDD] and replace it with the real spelling in the printed form, along with that, bring government-issued IDs, and tell the encoder that you have misspellings in the form you submitted so they can correct them. No worries, the appointment form you submit will be re-encoded to ensure the accuracy of the spelling.                                                             

It is your first time getting a passport; these tips may help you. 

Personal Appearance for Biometrics:

• Document verification - an officer will check if your passport appointment is valid and that you have all the required documents with you.
• Processing - give your printed passport application form and required documents to the processing counter. The passport processor will check the information in your application form and make the necessary corrections. He/she will then give you a claim stub or write down the date of release on the receipt.
• Data encoding and biometrics - the information you provided in your application will be encoded, and you will be asked to check if all information is correct. Proofread for any misspellings, as any mistakes could be costly; afterward, your photograph, fingerprints, and signature will be taken.