How to fix your VaxCertPH; get a copy or update your record in the system

The Department of Health launched the VaxCertPH to centralize the record of the persons in the Philippines who have been vaccinated with Covid-19, this certificate is containing the records; barcode, and information of the vaccine brand inoculated to the person. It is an important paper to present for travel domestic and abroad may it be on land, on the sea, or by air. So par the VaxCertPH is not yet fully operational for domestic travel according to the Inter-Agency Task Force (IATF) the agency that manages the covid-19 and other emerging infectious diseases, reasons why every city or municipality had different formats and sizes of their vaccine card.

How important is VaxCertPH?
VaxCertPH may not be so important so far in domestic travel but it is an important document for OFWs and for those to travel abroad along with BOQ Passport or yellow card. VaxCertPH is also a centralized copy of your vaccine record in case you lost the LGU-issued vaccine card. It can easily be requested and downloaded online on their website. 

The record is important because in case the issued LGU vaccine card was lost you can get another copy in their system online. But there are numerous reports from those vaccinated that there is no record in the system some have only the first dose or the second dose or booster dose which becomes a problem for those who need a copy or for those who will be traveling abroad.

Is there a solution to this problem?
1.) Have an email request to update your records in this email address [vaxcertsupport@doh.gov.ph] attach the picture of your government-issued ID and the LGU's issued vaccine certificate, this process may take longer due to overwhelming requests online. In my case, I requested two weeks after the inoculation of my second dose but sadly up until now there is no response from them (four months since I requested an update)

2.) The second method that you can do is to visit the LGU health office where your inoculation had been made and ask where you can update the record of your VaxCertPH in the system, sometimes it is located in their other satellite offices such as Robinson or SM where they can accommodate a large crowd. From there, they can accommodate your concern and update immediately your record.